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High knowledge of the national market in the placement of products and services.
Flexibility in the selection and execution of technological solutions.
Behavior analysis of Web campaigns.
In-person portfolio and collection nationwide and via Contact Center (Out Bound & In-Bound).
Search process for debtors.
SMS to notify payment options.
Blaster for debit discount and credit restructuring.
Real-time and remote monitoring.
Recommendations for improvement in operational processes.
30% increase in customer retention.
Cancellation below 2%.
93% first contact solution (FCS).
50% reduction in recurrence cases.
Back Office case closures by 80%.
Cross Selling (Cross Selling).
Implementation of paperless processes.