ABOUT US



At ECI Contact Center, we strive to always be on top of technology to always offer our clients, the best service.





JOSÉ VARGAS

Dirección General



12 years of experience in operational
and quality control positions in Call Center,
knowledge in Human Resources,
payroll, and personnel management.


SERVICES



We have the necessary sensitivity to project confidence from the sales process,
to the activation of the service or product.
We managed to increase your client portfolio,
looking for lasting relationships,
focusing on making highly profitable sales.









    PRODUCT PLACEMENT



    BUSINESS INTELIGENCE

    DIGITAL MARKETING



    OMNICANAL TELEMARKETING



    COLLECTION







    POSITIONING



    PAST DUE PAYMENT MANAGEMENT

WHY US?



    High knowledge of the national market in the placement of products and services.

    Flexibility in the selection and execution of technological solutions.

    Behavior analysis of Web campaigns.

    In-person portfolio and collection nationwide and via Contact Center (Out Bound & In-Bound).

    Search process for debtors.

    SMS to notify payment options.

    Blaster for debit discount and credit restructuring.

    Real-time and remote monitoring.

    Recommendations for improvement in operational processes.

    30% increase in customer retention.

    Cancellation below 2%.

    93% first contact solution (FCS).

    50% reduction in recurrence cases.

    Back Office case closures by 80%.

    Cross Selling (Cross Selling).

    Implementation of paperless processes.

OUR CLIENTS

















OUR CLIENTS OPINION



  • responsive

    Excellent attention from the Marketing team, always focused and looking to capture all the ideas correctly, and not only that, but in an agile way.

    Nubia Espinosa
    Commercial Coordinator of the Telecommunications sector
  • responsive

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    Nombre Apellido
    CEO Empresa


  • responsive

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    Nombre Apellido
    CEO Empresa
  • responsive

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    Nombre Apellido
    CEO Empresa




CONTACT US